Privacy Policy

Information We May Collect

We may collect personal information when you voluntarily contact PrimeX, request a quotation, request a site inspection, submit a website form, call us or communicate with us through WhatsApp.

Information you provide may include:

• Your name.
• Mobile or telephone number.
• Bangalore locality or service area.
• The service you are interested in.
• Property or installation details you choose to provide.
• Messages, photographs or measurements you voluntarily send to help us understand your requirement.

Technical information

Our website, hosting provider, security services or analytics tools may automatically process limited technical information such as IP address, browser type, device type, referring page, pages visited, approximate location and website usage information.

How We Use Information

Information collected through the website or through direct communication may be used to:

• Respond to enquiries and quotation requests.
• Arrange or discuss site inspections.
• Understand the Invisible Grill or Cloth Hanger service you require.
• Contact you regarding your enquiry.
• Prepare installation-related quotations.
• Coordinate appointments or installation work.
• Provide customer support.
• Maintain reasonable business and service records.
• Protect our website from spam, misuse, fraud or security threats.
• Improve website performance and user experience.
• Comply with applicable legal obligations.

Calls, WhatsApp & Enquiry Forms

When you click a Call button on this website, your device may open its telephone application. When you click a WhatsApp button or submit one of our WhatsApp quotation forms, you may be redirected to WhatsApp with a pre-filled enquiry.

Information sent through WhatsApp is also subject to WhatsApp's own terms and privacy practices. PrimeX does not control the privacy practices of third-party communication platforms.

Cookies & Similar Technologies

This website or services used to operate it may use cookies, local storage or similar technologies for functions such as website operation, security, performance measurement and analytics.

Some cookies may be necessary for the website to function correctly. Other cookies may depend on the WordPress plugins, analytics services or other tools enabled on the website.

Where required by applicable law, visitors should be provided with appropriate choices regarding non-essential cookies.

When Information May Be Shared

PrimeX does not sell personal information as part of its ordinary business operations.

Information may, however, be processed or shared where reasonably necessary with service providers supporting our business, such as:

• Website hosting providers.
• WordPress or website technology providers.
• Website security and backup providers.
• Analytics services, if enabled.
• Communication providers such as WhatsApp.
• Contractors or service personnel where needed to fulfil an installation request.
• Government authorities or other parties where disclosure is required by applicable law.

Data Security

We take reasonable steps appropriate to our business to protect personal information against unauthorized access, misuse, accidental loss, alteration or disclosure.

However, no internet transmission, website, mobile communication or electronic storage method can be guaranteed to be completely secure.

Data Retention

Personal information may be retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing requested services, maintaining appropriate business records, resolving disputes, protecting legal rights or meeting applicable legal obligations.

Information that is no longer reasonably required may be deleted, anonymized or securely disposed of, subject to legitimate business and legal requirements.

Your Privacy Choices

Subject to applicable law and the circumstances of your request, you may contact PrimeX if you wish to:

• Ask what personal information you have provided to us.
• Request correction of inaccurate information.
• Request deletion of information that is no longer required, where applicable.
• Withdraw a consent you previously provided, where processing depends on that consent.
• Ask questions about how your information is handled.
• Request that we stop non-essential promotional communication from us.

Certain information may need to be retained where permitted or required for legal, contractual, security, fraud-prevention or legitimate business purposes.

Third-Party Websites

Our website may contain links to third-party services or websites. PrimeX is not responsible for the privacy, security, availability or content practices of websites or services operated by other organizations.

You should review the privacy policies of those third-party services before providing personal information.

Children's Privacy

Our website and installation services are intended primarily for adults requesting residential services. We do not knowingly seek to collect children's personal information through our quotation forms.

If you believe a child has submitted personal information without appropriate authorization, please contact us so the matter can be reviewed.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, technology, services or applicable legal requirements change.

The latest version will be published on this page with an updated revision date.